FAQs
Frequently Asked Questions

1. How BIG is your GIANT Fortune Cookie?

Our “Giant” sized cookies are almost the size of a football! They contain a 1 ft-long fortune inside. Our cookies measure 19.5” in circumference. Each cookie is approximately 6.5” x 6.5” x 6” inches –each cookie is hand-folded and formed, so the finished size varies slightly. Each cookie is gift boxed in a 7” x 7” x 7” Gift Box. Our giant fortune cookies can weigh anywhere between 14 oz to over 1 lb depending on how they’re dipped and decorated.

2. How BIG are your Grand Fortune Cookies?

Our “Grand” sized fortune cookies are about the size of a baseball or large naval orange. They are recommended for party favors, place settings, invitations, corporate giveaways, and more. Each cookie is gift boxed in a 6” x 6” x 6” Gift Box.

3. What is the Shelf Life of your Products?

Since our product offering is so versatile, the shelf life varies between products.                                   
All Lady Fortunes® cookies ideal at room temperature (between 65–72 degrees). A cool closet, pantry or cellar is just fine- just keep out of direct sunlight. DO NOT REFRIGERATE OR FREEZE YOUR COOKIES!!! We use real chocolate, so subjecting it to major temperature changes can cause it to discolor and look unappetizing. All products should be kept air-tight (in original wrapper) stored in a cool dry place, out of direct sunlight.

·         Gourmet Fortune Cookies: Up to 6 months

·         Picture Cookies: 6-9 months when stored properly. Image will begin to fade after 3 months if exposed to light.

·         Chocolate Dipped Oreos®, Biscotti & Pretzels: 6-9 months

·         Gourmet Baked Cookies & Brownies: 4-6 weeks

·         Caramel Chocolate Apples:  4-10 Days (Keep Refrigerated)

·         Miss Rissa’s™ Peanut Brittles: 4-6 months

4. What Messages Do Your “Traditional Size” Fortune Cookies Contain?

Lady Fortunes® has something for every occasion! Our standard fortunes include:

·         Traditional Messages of Good Fortune  Over 10,000 random messages of good fortune in the traditional style of Chinese Fortune Cookies

·         Happy Birthday Messages Fun & Festive Birthday Sayings!

·         Wedding & Bridal Shower Messages Sweet  Sayings about Love & Marriage!

·         Baby Showers & New Baby Messages Announce the Newborn in a unique way!

·         Holiday Seasonal Messages Special messages for Christmas, Hanukkah, New Year’s, Valentine’s Day, Easter, Halloween and more!

·         Party Fortunes Now you can order messages like “Thank you for sharing our special day with us” and “We’re so “fortune”-ate to have a guests like you!” with no minimum and no set-up fee! Ask your Confectionary Consultant for more information on these!

5. Can I Personalize My “Traditional Size” Fortune Cookies?

Yes, we can personalize your messages for you! A printing fee applies to orders under 400 Cookies- When you order 400 cookies, you can have 4 FREE personalized messages!        
Lead time is between 1-2 weeks for personalization. We can fulfill Rush Orders for an additional fee. Imprint Area: 3 lines of 36 characters per line including spaces. We can accept your logos as well!
Please call a Confectionary Consultant for more details at 1-866-523-9367.

6. I Don’t See What I Was Looking For Online-Can You Customize Gifts and Party Favors?

Yes! Everyone of our delicious gourmet gifts is custom-made-to-order. We offer our most popular ways of packaging, but you can always request custom items and packaging too!

The sky’s the limit with Lady Fortunes® customized cookies! We can create custom cut cookies in different shapes & sizes, custom royal icing designs, custom labels, custom cookie tins, printed ribbon, custom imprinted cellophane and much, much more!

 

Just because you don’t see something on our online catalog doesn’t mean we won't create it for you! We customize cookies for our customers all the time. Cookies, Candy, Gift Towers, Tins, Gift Baskets & Much, Much More!

 

Call 1-866-523-9367 and speak with a Confectionary Consultant or e-mail CustomerService@LadyFortunes.comfor details. 

 

7. How Do I Personalize My Picture Cookies?

It’s as easy as saying “CHEESE!” E-mail Art@LadyFortunes.comthe artwork or send us the picture and we’ll scan it for you at no charge! Our full-service Art Department will be happy to add text, crop and re-size images and more at no additional charge.

 8. What Image Files Do You Accept?

Our full-service Art Department accepts most image files: JPG, EPS, BMP, GIF, Illustrator or Adobe Photoshop file formats, and PDF’s are all acceptable. If there is a problem with an image we’ll let you know within 1 business day so no time is lost.

9. How Do Lady Fortunes® Picture Cookies Taste?

 Our delicious Picture Cookies are made using our top-secret process- other companies have tried to imitate our final product, however our quality and taste speaks for itself: they’re absolutely delicious and there’s no edible-paper bitter aftertaste because our edible art is sugar-based! Our edible images are completely incorporated into the White Belgian Chocolate we use and taste delectably delicious –we guarantee you’ll love them!

10. Do You Ship Your Products During Summer?

Yes. Between early May-October we ship ALL Chocolate Products with Ice Packs via FedEx® Overnight or 2-Day Air to prevent melting. It is your responsibility to ensure that the recipient is home to receive their package to prevent melting while sitting outside. We recommend shipping to a business address.

11. Will My Cookies Arrive Safely?
It took us over a year to develop our shipping boxes and packaging materials. We guarantee your cookies will arrive in absolutely perfect condition or we will replace them or give you a full refund.  In the rare event that your or your recipient should receive a broken cookie, please contact us immediately so we can make it right.

 Your 100% Satisfaction Is Guaranteed! Lady Fortunes® invests a great deal of care and consideration into the development, packaging and shipping of all of our gifts.
We guarantee that you and those who receive your gifts will be completely delighted, otherwise we will replace your gift or issue a refund. We want your experience to be a “fortune”-ate one!

12. Where Are Lady Fortunes® Products Made?

Our products are 100% made in the USA. Unlike many of our competitors, we never compromise on taste and quality; nor do we jeopardize our customers' health by importing our giant fortune cookies from China. We're proud to say that our cookies are as American as apple pie…!

13. What Makes Lady Fortunes® Products So Unique?

Imitation is the greatest form of flattery- our cookies have been imitated, but never duplicated thanks to our commitment to top quality ingredients and masterful design techniques.                  
 
We’re always coming out with new products to keep our competitors on their toes…you’ll always find new products on our site and our selection keeps growing by the season!

We use the finest ingredients –Belgian Chocolates, Nestle® Caramel, real Vanilla, CA-Grown Premium Apples and nuts and other fine ingredients. Our Gourmet Fortune Cookies contain NO artificial colors, flavors or additives.

Lady Fortunes® is dedicated to providing excellent Customer Service –we offer same-day shipping on most of our products and everything we create is hand-made-to-order. Our business is built on repeat customers and we strive to make you happy.

All Lady Fortunes® products are made fresh the day we ship them!

14. What Is the Best  Way To Place An Order?

Our Award-Winning Website is open for orders 24 hours a day.
Fax Orders 24 hours a day, 7 days a week to 818-993-1278.

Phone Orders can be placed during our regular Business Hours:                                   
Monday – Friday 8:00 AM- 4:30 PM PST.