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Summer Shipping and Breakage Questions

Do You Ship Your Products During Summer?

Yes. Between early May - October werecommend shipping ALL chocolate products with our re-usable 12oz Ice Packs viaUPS® Next Day Air or 2-Day Air* to prevent melting. It is your responsibilityto ensure that the recipient is home to receive their package to preventmelting while sitting outside. We recommend shipping to a business address forearlier delivery and to ensure receipt of the delivery. *2-Day Air is availableto destinations with temperatures below 85 degrees Fahrenheit.

We also offer a ButtercreamConfectionery Dip which looks exactly like our Belgian White Chocolate and isavailable to ship Ground year ‘round! Please contact our ConfectioneryConsultants for more information.

Will My Cookies Arrive Safely?

It took us over a year to developour shipping boxes and packaging materials. We guarantee your cookies willarrive in absolutely perfect condition or we will replace them or give you afull refund. In the rare event that youror your recipient should receive a broken cookie, please contact us immediatelyso we can make it right.

Your 100% Satisfaction IsGuaranteed! Lady Fortunes® invests a great deal of care and consideration intothe development, packaging and shipping of all of our gifts. We guarantee thatyou and those who receive your gifts will be completely delighted, otherwise wewill replace your gift or issue a refund. We want your experience to be a“fortune”-ate one!

Requested Shipping Date

Lady Fortunes offers an option to choose your SHIP DATE which is located on the check out page. This service is optional for customers who want their packages to SHIP ON a certain date.

Left unchecked, we will ship most products “same day” when the order is received by 3:00pm EST/ Noon PST (2pm CST), Noon PST on a regular business day, Monday through Friday.

Product will ship via the ship method selected and will arrive within the appropriate time frame given that method of shipment.

Lady Fortunes is not responsible for packages that are delayed in transit due to carrier issues. We always recommend having your product delivered several working days in advance of when you need your goods.

Please bear in mind that transit delays and other issues do occur- our carrier does their best to deliver on time, but there is no way to guarantee 100% exact delivery.

Should there be any delay on our end in shipping your product, we will contact you and make arrangements to deliver your product by when you need it.

Please refer to our UPS Transit Times Chart Below for more information on delivery commitments for UPS Ground packages.

Damage Claims Form


Download Claim Form Here

Damage Claim Policy

We at Lady Fortunes Gourmet Cookie Company have over a decade of experience in providing the greatest care in shipping our gourmet gifts. We ship our packages to withstand the rigors of transit. Despite our best efforts, damage sometimes happens. And when it does, it is frustrating- but we can help. We strongly recommend that favors and items used for a specific event are order for delivery in advance of the actual in hands date. That way, we can take measures to help correct lost or damaged packages while we file a claim with the carrier. We ship via UPS- and have great faith in their service-before and after delivery. If your package has been damaged, we will take all the necessary steps to ensure swift and effective resolution of your damaged package.

Damage Claim Procedure


When you receive your shipment, it is very important to inspect your package for any sign of damage. Crushed or indented boxes may be a sign that your product has been damaged inside the box.


Our carrier requires that all visible damage is reported within 24 hours of receipt. Visible damage includes dents, crushed corners to your outer shipping carton. Concealed damage must be reported within 48 hours. Concealed damage includes any damage/breakage sustained by product within your shipping carton. You may report the damage to the driver upon delivery; if that option is not available, please contact our offices to start the Claim Process. Lady Fortunes cannot reimburse anyone on damage goods that have not followed our Claim Procedure.


Please reference your order # or PO # in the subject line of your email.

Please make sure to include the following information in your claim:

*Your Name & Address

*Your Order# or PO#

*Your daytime phone number so we can reach you.

*A complete description of the outer shipping box detailing any damage to the shipping box. Photos would be very helpful with your claim.

*Your desired resolution: reship or refund?


In order to honor you claim, the carrier will require that you hold on to original shipping materials, packaging and goods until instructed further. Typically, we will notify you within 72 hours of your claim on whether the carrier will be picking up the damaged goods for inspection.

Damage Claims are typically resolved within 7-10 working days. We will notify you once a claim is settles. You may be charged for any shipping charges and/or reshipped product in the event that the carrier denies the claim.

THIRD PARTY ACCOUNT CLAIMS: All Claims on product billed to a 3rd Party Account must be handled by the account holder: no exceptions.


Find Lady Fortunes Drop Ship Form by clicking the link below:

Lady Fortunes Shipping and Handling Fee

Where Do You Ship?

Lady Fortunes ships to all 50 United States, however shipping rates apply to the Continental United States- not Alaska and Hawaii.
We provide a quote for shipping to Alaska and Hawaii as the rates vary dramatically depending on where your package is shipped.
We do NOT ship to P.O. Boxes, APO's or FPO's as UPS does not deliver to these addresses at this time.

Lady Fortunes ships International shipments via International Brokers. We do not ship packages to International destinations due to duties, customs and fees assessed and billed to us by the carrier at a later time.

We strongly recommend shipping International packages to a domestic address and forwarding on to their final International destination.

On Corporate Orders, we ship Internationals on a limited basis and require an International Shipment Waiver to be signed prior to the shipment releasing us of liability for any transit delays or loss in transit. We also reserve the right to bull for any additional charges billed to us at a later time by carrier- that later time is indefinite according to UPS and FedEx, as they reserve the right to bill at anytime.

We assess a $25.00 Commercial Invoice fee in addition to the shipping & handling charges. We prepare documentation and paperwork for all of our International Shipments.

Once a package leaves our facility, we have very little control on delivery to International locations.

Large Order Lead Times

Large Order Lead Times

If your order is over $100 before S&H, we may need more time to process your order. Please email us at [email protected] for a quote on production time. Our production schedules are based on a first come first serve system. Please check with us to get a timeframe for shipment on your order.

Shipping & Order Processing Policy


  • Lady Fortunes ships all orders throughout the United States using UPS as our preferred shipping carrier, and we also offer FedEx, DHL and USPS by arrangement with our Business Clients and Wholesale Resellers where they opt to ship third party on their account.
  • Orders are only shipped nationwide, using Ground, 3 Day, 2 Day ,and Next Day Air shipping, Monday through Friday. We try to avoid weekend overlays where possible, especially for perishable items like macarons, cake pops, cupcakes and fruits.
  • Orders placed after 3 PM EST /Noon PST will begin processing the next shipping day.
  • Once we have pulled and processed an order, we are unable to modify or cancel your order. Once a tracking number has been generated, it is available in your account under MY ACCOUNT/ Orders. A tracking number is also emailed from our system to the email associated with the order.


  • Shipments can only be delivered to a street address within the United States.
  • UPS will not deliver to P.O. Boxes or APO addresses.
  • Lady Fortunes Inc is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered, UPS may require a signature for delivery at the discretion of the driver.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
  • During peak holiday season in the months of November through December and February 1-14 and during "peak" days, orders will process in the order in which they are placed. Please communicate any specific delivery date requests to us via email[email protected] or give us a call at 1-818-993-1277 dial 0.
  • Dana's Bakery is not responsible for any UPS delivery delays due to the high volume that UPS experiences during the month of November through February.

LOCAL PICK UP AT los angeles HQ

Lady Fortunes is now offering Pickup at our Canoga Park, CA factory Monday through Friday 10 AM - 4 PM. Please place your order online and reach out to [email protected] to schedule your pick up. Pick up dates are scheduled based on availability.

Shipping Rates

Our shipping rates are based on dimensional weight, which is calculated by the size of box (LxWxH).

Shipping Rates are subject to change. HI and AK are an additional fee *
Freight for larger packages and multi case shipments are "by quote" so that we can provide the best
possible rate.